Frequently asked

Common Questions

Yes! Definitely. All of thermal series can keep hot and cold. Our vacuum insulated technology keeping your food and beverages hot or cold for at least 3-5 hour, while our collection products can keep the hot and cold for 5-8 hours

Yes! Definitely.
Our products are 100% chemical free and non reactive towards any kind of food and beverages. It is metal leaching and BPA free as well. So rest assured.
​Wash your product with washing liquid detergent and soft sponge to prevent scratches. To clean narrow cap area, remove silicone ring with sharp object and wash. For stubborn stains, you may use lemon juice or vinegar to remove the stain.

The main difference between porcelain and ceramic would be the quality. Porcelain has a smoother and whiter finish compared to ceramic. Because of porcelain require higher temperature while baking, porcelain also has more durability compared to ceramic. Another difference between porcelain and ceramic is the thickness of the clay sides. Porcelain are thin enough to be translucent when held up to light and realtively lightweight. Meanwhile, ceramic have thicker sides, they are always opaque, and they are comparatively heavie

Unfortunately, like all of porcelain based products is not break resistant. So handle with care. However, do more durable compared to normal porcelain due to stainless steel double wall.

Get your worn cap’s sillicone replaced without any charge. Every customer is entitled to get a lifetime warranty for your cap’s silicone. Drop us an email at [email protected]

Feel free to drop us an email at [email protected]